Outreach Officer (x2 Positions)
Closing date:
22nd February 2026
Location:
Kilmarnock or Cumnock with travel throughout either East Ayrshire or North Ayrshire
Salary range:
£28,155
More about the job:
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need.
We are seeking 2 highly organised Outreach Officers to join the team in either our Kilmarnock or Cumnock bureau. One of these posts will be required to travel throughout East Ayrshire and the other throughout North Ayrshire.
The successful candidates will be responsible for providing high-quality, accessible advice and support to individuals and communities across East Ayrshire or North Ayrshire, particularly those least likely to engage with traditional CAB services. The role will involve identifying priority communities, establishing and running regular outreach clinics, engaging directly with vulnerable groups, and providing advice and assistance focused primarily on income maximisation, benefit entitlement, and financial stability. The postholder will also support wider generalist advice needs and make referrals for complex casework when required.
A key requirement of this role is that the postholder must be able to travel independently, using their own vehicle, to multiple outreach locations as part of their duties.
For more details about the key responsibilities of the role and the knowledge, skills and experience required, please refer to the job description and person specification at the bottom of this page. If you would like to have an informal conversation about the role, we would be happy to accommodate this.
How to apply
For further information and an application pack, please use the links at the bottom of this page
If you need further support to make an application, please email: Gillian.Moore@eastayrshirecab.org.uk
Applications must be received by midnight on Sunday 22 February 2026.
About the employer
East Ayrshire CAB is an equal opportunities employer and welcomes applications from all sections of the community.
East Ayrshire Citizens Advice Bureau – Scottish Charity SC028817
