Session Supervisor / Case Checker
Closing date:
4th January 2026
Location:
Kilmarnock
Salary range:
£32,100
More about the job:
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.
East Ayrshire Citizens Advice Bureau is entering an exciting period of rebuilding and development. As we expand our staff team and strengthen our volunteer base, we are introducing two new Session Supervisor / Case Checker roles to support the delivery of a high-quality advice service for our local community.
Each postholder will divide their time equally between two key functions:
- Session Supervision – overseeing the delivery of advice sessions, supporting staff and volunteers during advice, reception, and triage, and ensuring quality and consistency in service delivery.
- Case Checking – reviewing cases for accuracy, quality, and compliance with Citizens Advice standards, and providing constructive feedback to support staff and volunteer development.
For more details about the key responsibilities of the role and the knowledge, skills and experience required, please refer to the job description and person specification at the bottom of this page.
If you would like to have an informal conversation about the role, we would be happy to accommodate this please contact gillian.moore@eastayrshirecab.org.uk.
How to apply
For further information and an application pack, please use the links at the bottom of this page
If you need further support to make an application, please email: Gillian.Moore@eastayrshirecab.org.uk
Applications must be received by midnight on Sunday 4 January 2026.
About the employer
East Ayrshire CAB is an equal opportunities employer and welcomes applications from all sections of the community.
East Ayrshire Citizens Advice Bureau – Scottish Charity SC028817
