Patient Advice & Support Service (PASS) Adviser
Closing date:
13th July 2025
Location:
Kilmarnock or Cumnock to be agreed
Salary range:
£28,155 (pro rata) per annum, plus 5% employer contribution to auto-enrolment pension
More about the job:
Interviews
tbc
Hours per week
17.5
About the Job
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.
Purpose of the Post:
The Patient Adviser will work with East Ayrshire Citizens Advice bureau and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
A full job description and application pack is attached below, at the bottom of this page.
How to apply
For further information and an application form, please use the links at the bottom of this page.
If you need more support in making an application please email: yvonne.stevenson@eastayrshirecab.org.uk
Applications must be received by midnight on Sunday 13 July 2025.
About the employer
East Ayrshire CAB is an equal opportunities employer and welcomes applications from all sections of the community.
East Ayrshire Citizens Advice Bureau – Scottish Charity SC028817
How to apply:
For further details and information on how to apply, please contact yvonne.stevenson@eastayrshirecab.org.uk
